San Francisco – October 29, 2026 -- Kong Inc. has become a founding member of the ServiceNow Control Tower Alliance, an ecosystem of AI, cloud infrastructure, security, governance, value measurement and token metering companies that will work with ServiceNow on enterprise AI adoption at scale.

Cupertino, Calif. – October 14, 2026 -- Work4Flow, a ServiceNow Premier Partner, has launched Knowledge Article Optimizer with Search Relevancy, a ServiceNow-native application that uses AI agents to find and fix knowledge content that users and AI systems cannot retrieve effectively.

Search Relevancy flags failing queries and weak articles

The Search Relevancy component analyzes real user searches and returned knowledge results. It identifies poorly performing queries, relevance gaps, and articles that need semantic attention.

London – October 14, 2026 -- UNLEASH, the HR and future-of-work event organiser, will host 8,500 leaders from 140 countries at the Paris Convention Centre on 20–22 October, backed by a record ten headline sponsors.

Google Cloud joins Docebo, Eightfold, Personio, Phenom, Radancy, SAP SuccessFactors, ServiceNow, Workday and Workhuman on the headline roster. ServiceNow and Personio are new headliners and are making major investments in their UNLEASH partnerships, according to the organiser.

Los Angeles – September 30, 2026 -- CometAPI now routes access to more than 500 AI models through a single OpenAI-compatible API key, serving over 10,000 active developers with average response times under 400 milliseconds and a 99.9% uptime target.

Delray Beach, Fla. – September 30, 2026 -- The global IT Service Management (ITSM) market is projected to grow from USD 10.96 billion in 2026 to USD 22.91 billion by 2031, a compound annual growth rate of 15.9%, according to MarketsandMarkets. The market stood at USD 9.41 billion in 2025, underscoring accelerating enterprise spending on hybrid IT and AI-enabled service delivery.

New York – September 29, 2026 -- JPMorgan Chase claimed the No. 1 spot on the 2026 Fortune AIQ 75, a ranking of Fortune 500 companies generating measurable business impact from AI adoption, jointly produced by Fortune and ServiceNow.

Rockville, Md. – September 15, 2026 -- The Association for Financial Professionals (AFP) named Bandwidth, Google and ServiceNow as finalists for the AFP 2026 Pinnacle Awards, sponsored by Truist for a third consecutive year, with all three finalists having built AI-enabled treasury systems.

Arlington, Va. – September 11, 2026 -- Air, the Enterprise Readiness company, has appointed Andrej Danko as Chief Product and Technology Officer to lead engineering and product strategy for its AI-native platform serving the national security enterprise.