Global – October 12, 2026 -- Net revenue retention (NRR) and gross revenue retention (GRR) will rarely move within a new customer success leader's first 90 days, because both metrics are tied to a full renewal cycle, according to EverHealth's Marley Wagner.

Wagner, Head of Customer Success Programs and Strategy at EverHealth, outlined a 30-60-90 day framework during a ChurnZero webinar. Her advice: track four leading indicators that show whether changes are working before revenue figures reflect them.

Global – October 12, 2026 -- EverHealth's Marley Wagner has laid out a staged coaching roadmap for customer success managers (CSMs): build coaching habits in the first 30-60 days, then shift to a team-wide coaching culture, with six months as the checkpoint for results.

Menlo Park – October 12, 2026 -- Protiviti has been selected for Microsoft's AI Business Solutions 2026-2027 Inner Circle for the second consecutive year, placing the consulting firm among the top sellers in Microsoft's global partner network.

Membership is based on sales achievement. Protiviti ranks in the top echelon of Microsoft's AI Business Solutions partners worldwide, according to the announcement.

Shanghai – October 12, 2026 -- Forty-two multinational executives from 14 countries told Shanghai to use artificial intelligence to link services with manufacturing and consumption, at the 38th meeting of the International Business Leaders' Advisory Council for the Mayor of Shanghai (IBLAC) on Oct. 11.

The session was held under the theme of innovation-driven development of the service sector. IBLAC was initiated in 1989 and now serves as a think tank for Shanghai mayors.

Kuala Lumpur – October 12, 2026 -- ASEAN Records Sdn. Bhd. has secured Indonesian trademark registration No. IDM001511852 for its logo and "Celebrates Regional Excellence" tagline, with protection running to 27 March 2036 under Class 41.

New York City – October 12, 2026 -- Organizations in regulated industries paid an average of $94,260 in compliance penalties over the past year, with manual document processes a leading driver, according to a survey released by S-Docs, a document generation and e-Signature provider for Salesforce.

Sweden – October 12, 2026 -- Sandvik has started the process of selecting the audit firm that will audit Sandvik AB and the legal entities within the Sandvik Group from 2028, with a deadline of August 14, 2026 for audit firms to notify their intent to bid.

San Francisco – October 10, 2026 -- Roger Spitz, Chair of the Disruptive Futures Institute, ranks #6 in the Americas and #15 worldwide in Global Gurus' 2026 World's Top 30 Futurist Professionals, and #6 in Thinkers360's Top 50 Global Thought Leaders and Influencers on Management. He enters 2027 with a new keynote program, a scheduled TEDx talk and a new speaker reel.

Los Angeles – October 10, 2026 -- Marketing Maven Public Relations has ranked No. 14 among the nation's top home furnishings PR firms in O'Dwyer's 2026 rankings, placing the bicoastal agency one spot ahead of Scenario Communications at No. 15.

Los Angeles – October 09, 2026 -- Marketing Maven, a crisis communications firm and integrated marketing agency, ranked No. 24 in O'Dwyer's 2026 Crisis Communications rankings, placing it among the Top 25 public relations firms in the category.