Washington, D.C. – November 02, 2026 -- ChurnZero CEO YouMon Tsang says any AI-native rival would have to build at least 60% of what his customer success platform (CSP) already offers before AI could add value, reversing his first fear that ChatGPT would make the product obsolete.

Tsang saw ChatGPT as a threat in November 2022

After testing OpenAI's early ChatGPT demo, Tsang concluded his company would become obsolete and he would have to start over. He described the reaction on the Binary to Billions podcast, hosted by Rob Scott.

Global – October 27, 2026 -- Coalition's newly appointed Chief Information Security Officer, a 25-year InfoSec veteran, argues that security teams run on a finite supply of organizational trust, and that high-friction controls drain it and push staff toward less-protected workarounds.

Global – October 23, 2026 -- Seven months into the Omnicom PR integration, the executive leading it, identified in the podcast only as Chris, says unresolved ambiguity costs more than change itself. People adapt to change faster than leaders expect, he said, but not to open questions, and the longer decisions linger the more time staff spend speculating instead of serving clients.