Hamburg – October 15, 2026 -- Some 29% of European bank customers would rather discuss sensitive financial matters with AI than with a human employee, according to the EOS Banking AI Barometer published by EOS Group. Among 18-34-year-olds, the share rises to 38%.

46% of consumers report better bank communication through AI

Only 11% of respondents perceive a decline in service quality. Some 54% value AI for helping them find information, and 51% praise faster communication and round-the-clock availability.