Cupertino, Calif. – October 14, 2026 -- Work4Flow, a ServiceNow Premier Partner, has launched Knowledge Article Optimizer with Search Relevancy, a ServiceNow-native application that uses AI agents to find and fix knowledge content that users and AI systems cannot retrieve effectively.

Search Relevancy flags failing queries and weak articles

The Search Relevancy component analyzes real user searches and returned knowledge results. It identifies poorly performing queries, relevance gaps, and articles that need semantic attention.