Global – October 12, 2026 -- Net revenue retention (NRR) and gross revenue retention (GRR) will rarely move within a new customer success leader's first 90 days, because both metrics are tied to a full renewal cycle, according to EverHealth's Marley Wagner.

Wagner, Head of Customer Success Programs and Strategy at EverHealth, outlined a 30-60-90 day framework during a ChurnZero webinar. Her advice: track four leading indicators that show whether changes are working before revenue figures reflect them.