Global – October 12, 2026 -- Expansion revenue now accounts for 40% of all new annual recurring revenue (ARR), up five points in a single year, according to Benchmarkit's 2025 SaaS Performance Metrics report. ChurnZero cites the figure to argue that customer success (CS) platforms must do more than stop churn.

Global – October 12, 2026 -- ChurnZero reports the highest overall Satisfaction score among its leading competitors in G2's Fall 2026 Grid Report, including a Net Promoter Score of 89 against 73 for the next-best vendor.

The customer success vendor also cites a 94% Likelihood to Recommend, 96% for Ease of Doing Business and 96% for Quality of Support. The figures are company-reported.