Arlington, Va. – October 07, 2026 -- Info-Tech Research Group has named Gong and Agentforce Sales as joint leaders in its 2026 Conversation Intelligence Data Quadrant Report, each scoring 9.0 on the firm's Composite Score (CS) scale, with Avoma close behind at 8.6 CS.

The rankings, drawn entirely from verified end-user feedback on Info-Tech's SoftwareReviews platform, designate all three vendors as Champions in a category covering tools that capture, transcribe, and analyze customer calls and meetings.