PHOENIX – October 20, 2026 -- EcoShield Pest Solutions held its first Customer Service Appreciation Week, a program shaped by a cross-functional committee and extended to in-office, remote and overseas agents.
Training manager Kristen Elmore recruits committee to design the week
Kristen Elmore, Training Manager of Customer Experience, started the planning and brought together a committee representing different areas of customer experience. Team members contributed ideas to shape the program. "It needs to have a voice from everyone," Elmore said.
