Oakland – November 02, 2026 -- Pacific Gas and Electric Company (PG&E) is offering free in-home gas safety checks, and technicians will also re-light pilot lights on heaters and other appliances that were switched off during warmer months.

Technicians inspect water heaters, furnaces and ovens

The checks are meant to confirm that gas appliances are working safely and efficiently, which lowers the risk of carbon monoxide (CO) poisoning at home. CO is especially dangerous because it can't be seen, smelled or heard.

According to the Centers for Disease Control and Prevention, more than 400 Americans die each year from unintentional CO poisoning not linked to fires. More than 100,000 visit the emergency room, and more than 14,000 are hospitalized. Since the start of 2026, PG&E has responded to more than 6,300 incidents where CO was suspected.

Jeff Janvier, PG&E Vice President of Gas Distribution Operations, said an expert technician will come to a home or business, inspect all gas appliances and perform pilot re-lights. Many customers increase their use of heaters and other gas appliances as winter weather arrives.

Customers can book online or by phone

PG&E encourages customers to schedule before the colder months, when natural gas appliances typically see the most use. Booking online is free and avoids hold times on the customer service line. Appointments can also be made by calling 800-743-5000.

Detectors and safe habits add a second layer of protection

PG&E also lists several winter gas safety tips:

• Install natural gas detectors in enclosed spaces where gas appliances operate, as an additional line of protection.
• Install CO detectors. All California single-family homes are required to have them.
• Place CO detectors on every floor, near sleeping areas and in common areas.
• Test the devices twice a year and replace batteries if necessary.
• Check expiration dates, since most CO detectors last five to seven years.
• Never use generators, outdoor grills or propane heaters inside the home.
• Never heat a home with an oven or stove.
• Open the flue when using a fireplace so smoke and gases vent through the chimney.
• Make sure water heaters and other natural gas appliances have proper ventilation.

Suspected CO means leave and call 911

Anyone who suspects carbon monoxide in the home should get out immediately and call 911. A PG&E customer who smells the distinctive "rotten egg" odor of natural gas in or around a home or business should evacuate, then call 911 and PG&E at 1-800-743-5000.